1. Scope of Application
This policy applies to all digital products provided through our website, including digital documents, templates, support tools, and other downloadable content.
2. General Principles
- Due to the nature of digital products, which can be downloaded and used immediately after payment, we do not offer unconditional refunds as with physical goods.
- However, we are committed to protecting customer rights through a clear refund and compensation policy in specific cases.
3. Eligible Refund Cases
Customers may request a refund within 07 days from the date of purchase if:
- The product cannot be accessed or downloaded due to system errors on our side.
- The product contains serious technical issues that prevent customers from using its main functions.
- The product content is significantly different from the description on our website (e.g., wrong format, missing main sections).
4. Non-Refundable Cases
- Customers have successfully downloaded and used the product (except in cases of serious technical errors).
- Reasons of personal preference such as: “no longer needed,” “purchased by mistake,” or “not as expected.”
- Products provided under special promotional programs or explicitly marked as “non-refundable.”
5. Refund Request Process
- Customers must send a refund request via email: Rosiepham180691@gmail.com including:
- Order ID
- Description of the issue
- Evidence (screenshots, videos if applicable)
- Our support team will respond within 03 business days.
- If approved, the refund will be processed through the original payment method within 07 – 10 business days.
6. Compensation Policy
In cases where our errors cause serious impacts (e.g., product defects leading to data loss for the customer), in addition to a refund, we will:
- Provide free technical support to resolve the issue.
- Offer a voucher/discount for the next purchase as a form of compensation.
7. Contact
For any questions or requests regarding this policy, please contact:
📧 Rosiepham180691@gmail.com
📞 +84 379 913 669